Shipping Policy

U.S. Shipping

FREE U.S. SHIPPING ON ALL ORDERS

All U.S. orders include free standard shipping.

Order Processing

Please allow 3–5 business days for your order to be processed before shipment. Processing times do not include weekends or holidays.

Some in-stock watches may process and ship sooner, while smart watch bands and accessories may require the full processing period.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Smart Watch Band Availability

Due to high demand, some smart watch bands may occasionally be backordered or require additional processing time before shipment.

Backordered smart watch bands may take longer than the standard processing and delivery estimates stated below.

If you need your order by a specific date or are in a hurry, please contact us before placing your order to confirm current availability.

We will be happy to let you know whether the band you are interested in is currently in stock and ready to ship.

Contact us at:

customerservice@elementswatches.com

U.S. Shipping Rates & Delivery

USPS Ground Advantage
Cost: FREE
Estimated Transit Time: 2–5 business days after shipment

USPS currently lists Ground Advantage with an expected delivery standard of 2–5 business days, though delivery is not guaranteed.

Please note that processing time and shipping transit time are separate.

For products that are currently in stock and not backordered, most U.S. orders should generally be expected to arrive approximately 5–10 business days after the order is placed, depending on processing time and carrier delivery.

Backordered items may require additional time.

Delivery estimates are not guaranteed and may be affected by holidays, severe weather, carrier delays, staffing issues, address problems, or other circumstances outside the control of Elements Watches.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for the carrier to receive the package and update the tracking information.

Tracking activity may not appear immediately after a shipping confirmation is issued.

International Shipping

Elements Watches ships internationally to select destinations.

Available international destinations and shipping rates will be displayed during checkout. International shipping charges are calculated based on the destination and available shipping service.

Duties, Taxes & Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in your order total and are the responsibility of the recipient.

Elements Watches does not control customs charges, customs inspections, or customs processing times.

International Delivery

International delivery times vary depending on the destination, carrier, customs processing, and local delivery service.

Customs inspections, holidays, carrier delays, or other circumstances may extend the delivery time.

International delivery estimates are not guaranteed.

International Returns & Refunds

Due to international shipping costs, return logistics, and other shipping constraints, international orders are considered final sale.

Elements Watches does not accept voluntary returns or exchanges on international orders, and refunds are not offered for change-of-mind purchases.

Please review your order carefully before completing your purchase, including the product, color, size, and smart watch compatibility where applicable.

If an international order arrives damaged, defective, or incorrect, please contact us at customerservice@elementswatches.com with your order number and details of the issue so we can assist you.

Nothing in this policy limits any cancellation, return, refund, repair, replacement, or other consumer rights that may be required by applicable law.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update your shipping information before the order has shipped, but we cannot guarantee that changes can be made once an order has entered processing or fulfillment.

Elements Watches is not responsible for delays, failed delivery, or other delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your tracking information shows no movement for an extended period or you believe your shipment may be lost or significantly delayed, please contact us so we can review the shipment status.

Carrier delays may occasionally occur and are outside the direct control of Elements Watches.

If a shipping delay prevents us from meeting a delivery or shipping commitment, we will handle the order in accordance with applicable law.

Questions?

For questions regarding shipping, tracking, smart watch band availability, or international delivery, please contact:

Elements Watch Company
Operating as Elements Watches
Email: customerservice@elementswatches.com