Shipping policy

Shipping Policy

U.S. Shipping

FREE U.S. SHIPPING ON ALL ORDERS

All U.S. orders include free standard shipping.

Order Processing

Please allow 3–5 business days for your order to be processed before shipment. Processing times do not include weekends or holidays.

Some in-stock watches may process and ship sooner, while smart watch bands and accessories may require the full processing period.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Smart Watch Band Availability

Due to high demand, some smart watch bands may occasionally be backordered or require additional processing time before shipment.

If you need your order by a specific date or are in a hurry, please contact us before placing your order to confirm current availability.

We will be happy to let you know whether the band you are interested in is currently in stock and ready to ship.

customerservice@elementswatches.com

Shipping Rates & Delivery

USPS Ground Advantage
Cost: FREE
Estimated Delivery Time: 2–5 business days after shipment

USPS currently lists Ground Advantage with an expected delivery time of approximately 2–5 business days.

Please note that processing time and shipping time are separate. Most U.S. orders should therefore be expected to arrive approximately 5–10 business days after the order is placed, depending on processing time and carrier delivery.

Delivery times are estimates and are not guaranteed. Holidays, severe weather, carrier delays, address issues, or other circumstances outside the control of Elements Watches may affect delivery.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for tracking information to update after the carrier receives your package.

International Shipping

Elements Watches ships internationally to select destinations.

Available destinations and shipping rates will be displayed during checkout. International shipping charges are calculated based on your location and the shipping service available.

Duties, Taxes & Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in your order total and are the responsibility of the recipient.

Elements Watches does not control customs charges or customs processing times.

International Delivery

International delivery times vary depending on the destination, carrier, and customs processing.

Customs inspections, local carrier delays, holidays, or other circumstances may extend delivery times.

International Returns & Refunds

Due to international shipping costs, return logistics, and other shipping constraints, all international orders are considered final sale.

Elements Watches does not accept voluntary returns or exchanges on international orders, and refunds will not be offered for change-of-mind purchases.

Please review your order carefully before completing your purchase, including the product, color, size, and smart watch compatibility where applicable.

If an international order arrives damaged, defective, or incorrect, please contact us promptly at customerservice@elementswatches.com with your order number and details of the issue so we can assist you.

This policy does not limit any return, cancellation, refund, repair, or replacement rights that may be required by applicable law. Some countries provide mandatory consumer rights for online purchases that cannot be waived by a store policy.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will make every reasonable effort to update the address before shipment, but we cannot guarantee changes once an order has entered processing or has shipped.

Elements Watches is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Packages

If your tracking information shows no movement for an extended period or you believe your shipment may be lost, please contact us so we can help review the shipment status.

Carrier delays may occasionally occur and are outside the direct control of Elements Watches.

Questions?

For questions about shipping, tracking, smart watch band availability, or international delivery, contact us at: